Privacy Policy

Privacy Policy for FORTE GLOBAL LTD

Last updated: January, 2024

Welcome to sandroforte.com (FORTE GLOBAL LTD). We are committed to protecting the privacy of our users ("user" or "you") who access our website and use our services, including video training courses and masterclasses designed for financial advisors. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.

## Collection of Your Personal Information

To provide and improve our services, we may ask you to provide us with certain personally identifiable information, including but not limited to:

- **Name**: To personalize your experience on our platform.
- **Email Address**: For account registration, communication, and email marketing purposes.
- **Payment Information**: We use Stripe as our payment processor for credit card transactions. While we do not store your credit card information on our servers, we may keep transaction records that include your name and email address.

## Use of Your Personal Information

We use the collected information in various ways, including to:

- Provide, operate, and maintain our website and services.
- Improve, personalize, and expand our website and services.
- Understand and analyze how you use our website and services.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
- Send you emails for double opt-in verification and email marketing campaigns, as per your consent.

## Double Opt-In

Our website uses a double opt-in mechanism for email subscriptions to ensure the consent of the user. This means you will be required to confirm your email address after signing up for our services or subscriptions to receive further communications from us.

## Sharing Your Personal Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties to facilitate our services, to provide the services on our behalf, to perform service-related services, or to assist us in analyzing how our service is used, always ensuring your information is handled with care and in line with this Privacy Policy.

## Security of Your Personal Information

The security of your personal information is important to us. We strive to use commercially acceptable means to protect your personal information but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

## Your Data Protection Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, port, or delete the data we hold about you. You may also have the right to withdraw consent at any time where we rely on your consent to process your personal information.

## Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

## Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected] 

Refund Policy

We want you to be completely satisfied with our coaching, speaking services, and video courses. If for any reason you are not satisfied, we offer the following refund policy:

1. Coaching and Speaking Services We offer a 100% satisfaction guarantee for our coaching and speaking services. If you are not completely satisfied with our services, please let us know within 24 hours of the session, and we will either offer you a new session or refund your payment for that session.

2. Video Courses We offer a 30-day money-back guarantee for our video courses. If you are not completely satisfied with the course, you can request a refund within 30 days of your purchase. We will process your refund within 7 days of receiving your refund request. Please note that if you have completed more than 50% of the course, we reserve the right to deny your refund request.

To request a refund, please send an email to [insert email address] with your name, order number, and reason for the refund request. We may ask you to provide additional information to help us understand the reason for the refund request.

Please note that we reserve the right to change our refund policy at any time without notice. This refund policy does not affect any statutory rights that you may have as a consumer under applicable laws.